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Monday, January 17th
12:00 AM

AI-based Conversational Agents for Customer Service – A Study of Customer Service Representative’ Perceptions Using TAM 2

Martin Sonntag, JADE Hochschule, Germany
Jens Mehmann, JADE Hochschule, Germany
Frank Teuteberg, Universität Osnabrück, Germany

12:00 AM

How Do Medical Professionals Perceive Artificial Intelligence: An Analysis of Reddit Data

Sebastian Weber, University of Siegen, Germany
Michael Knop, University of Siegen, Germany
Bjoern Niehaves, University of Siegen, Germany

12:00 AM

Individual Enterprise Social Network Adoption: The Influence of Perceived Network Externalities and Perceived Social Capital Advantage

Martin Kauschinger, TUM, Germany
Albert Letner, Federal Office for Migration and Refugees, Germany
Maximilian Schreieck, TUM, Germany
Nils Urbach, Frankfurt University of Applied Sciences, Germany
Markus Boehm, TUM, Germany
Helmut Krcmar, TUM, Germany

12:00 AM

IT-based Fraud Management Approaches in Small and Medium Enterprises – A Multivocal Literature Review

Michaela Karin Trierweiler, Johannes Kepler University, Austria

12:00 AM

Just like you like it - The effects of transparency and decision outcome on the evaluation of human and algorithmic decision-making

Jessica Ochmann, Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany

12:00 AM

Technostress Management at the Workplace: A Systematic Literature Review

Katharina Pflügner, University of Bamberg, Germany

12:00 AM