For regular patient transportation and emergency transportation with ambulance vehicles a dynamic
dial-a-ride (DARP) problem has to be solved. We analyze two scheduling strategies for the
regular dial-a-ride orders in order to minimize routing costs and to maximize transportation quality.
Furthermore, we review practical requirements and suggest a conceptual architecture for a
decision support system based on a customary control center system as basis for future business
Major results of this contribution are two promising and efficient solution procedures suitable for a
simplified bi-objective version of the dynamic DARP and tested with real-world problem instances.
Kiechle, Günter; Dörner, Karl; and Biffl, Stefan, "STRATEGIES TO SUPPORT AMBULANCE SCHEDULING WITH EFFICIENT ROUTING SERVICES" (2009). Wirtschaftsinformatik Proceedings 2009. 83.