Online review is a hot topic in the field of electronic commerce. In this paper, a framework for evaluating the quality of online reviews is proposed. First, the features of online reviews are analyzed. And then, the VIKOR method is chosen to evaluate the online reviews, which are then sorted by the evaluating results. Finally, an example is given to illustrate the method.
Shi, Huibin; Li, Hong; Liu, Lu; and Wang, Li, "Sorting Online Reviews by Usefulness Based on the VIKOR Method" (2012). WHICEB 2012 PROCEEDINGS. 38.