Countries around the globe are tackling an ageing population that faces problems such as, cognition, memory and visionary problems. Mobile devices and products are also part of daily life and to utilise them, the role of Internet Service Providers is essential. This research in progress paper aims to identify and evaluate factors that influence the older population’s (≥ 50 years) selection of an Internet service provider (ISP) as well as their continuous intention and behaviour to remain with the ISP. Contributions to policymakers, academia and industry are viewed to be the outcomes of this research study.