An examination into trust, confidence and online behaviour uncovered a shift in the web behaviours of users, which appeared to be altered depending on the device being used to access the web. A diary study-interview approach was used, the results of which indicated that next-generation users (the heaviest of web users, and those more accustomed to Web 2.0 and mobile devices) restricted their range of online activities, particularly when using smartphones – their most frequently used device. The results of the interview uncovered that usability was of paramount importance to the next-generation user and that the ‘mobile app’ coupled with smartphones has the potential capacity to provide a legitimate substitute to traditional modes of access, i.e. desktop PC’s, laptops, tablets.
Makan, Jiten and Kutar, Maria, "Device Mediation And Online Behaviour" (2014). UK Academy for Information Systems Conference Proceedings 2014. 34.