Telephones are a ubiquitous and widely accepted technology worldwide. The low ownership cost, simple user interface, intuitive voice-based access and long history contribute to wide-spread use and success of telephones, and more recently, that of mobile phones. This study presents our preliminary efforts to leverage this technology to bridge disparities in the access to and delivery of personalized health and wellness care by developing and evaluating a Spoken Web enabled Care Management Platform (SW-CMP) for underserved and disadvantaged populations. A pilot evaluation study was conducted with eight proxy users representing both providers and patients. Surveys completed by the participants and data generated from the evaluation process were analyzed. Results were mixed; while the current state of the system does not yet fully support a beneficial user experience, promising opportunities are being pursued for improved health management for patients and providers alike.
Padman, Rema; Beam, Erika; Szewczyk, Rachel; and Kumar, Arun, "Engineering And Pilot Proxy Evaluation Of A Spoken Web Enabled Care Management Platform" (2013). UK Academy for Information Systems Conference Proceedings 2013. 29.