Scholars from different backgrounds have developed a number of theories and associated methodologies to examine the interplay among technology and organisational change. The significance of context in organisational research has been highlighted by sociological perspectives. These efforts are promised on the centrality of social interactions and sense-making practices. This emphasis has generated valuable insights into the relationship between technology and organisations; however, some interpretations of technology cannot be re-examined through this lens. Considering the challenges emerged from an empirical case study, this paper seeks to explore and add to our understanding regarding ICT-related organisational studies. This paper will also introduce methodological opportunities of thinking about multiple technologies, the materiality of technologies, and the importance of non-users.