In this paper we have explored the extent of adoption of benefits-driven approaches to IT investments through an in-depth case covering three projects within one organisation. We have found the framework of benefits competences and practices put forward by Ashurst et al. (2008) was valuable for analysing the case and developing priorities for improvement. The paper also makes a contribution by exploring the relationship between recent work on benefits-driven approaches to IT with earlier work on project success factors.
Straker, Tiffani and Ashurst, Colin, "BENEFITS REALIZATION IN IS/IT PROJECTS: A CASE STUDY" (2010). UK Academy for Information Systems Conference Proceedings 2010. 48.