Statistics show that there is a need to create management professionals in the IT industry who have the ability to manage a portfolio of IT Services across the lifecycle. By including IT Service Management Practices at undergraduate and postgraduate level, it will increase the knowledge of those entering the industry and aspiring to management positions. Existing training is delivered by trainer-led courses implemented world-wide under license by the APM Group, usually to those already working in IT. Trainer-led courses, whilst built on competencies described by the British Computer Society; Skills for the Information Age (SFIA) and Blooms Taxonomy do not allow candidates to explore the material in full in different environments. The courses go a long way to help IT managers design services which are fit for purpose and fit for use. This paper is written to open up a discussion on how we can include IT Service Management Practices in education, whilst considering the development of capabilities of the IT Professional who can work in a global environment. This builds on existing offerings via e-skills UK1 IT Management for Business (ITMB) Programme which is currently running in several U.K. universities.
Whittleston, Sandra, "IT Service Management Practices in Education; a new breed of IT Professional Concept Paper" (2009). UK Academy for Information Systems Conference Proceedings 2009. 51.