University of Amsterdam, Netherlands
This paper focuses on Business-ICT Alignment at the operations level by means of anActivity-Based Costing approach. The Service and Technology Operations are defined as cost drivers forthe Business and Service Activities by using analytical production functions (so-called profiles). It isexplained how Service Level Agreements are the boundary conditions for determining these profiles.Managing the profiles ensures operational Business-ICT Alignment, especially for Capacity Planningand Cost Management and comparative Total Cost of Ownership evaluation purposes. Two Case Studiesillustrate the methodology.
Dedene, Guido; Viaene, Stijn; Cumps, Bjorn; and Backer, Manu de, " An ABC-Based Approach for Operational Business-ICT Alignment" (2008). All Sprouts Content. 75.