Case Western Reserve University, USA
The World Wide Web has become the medium of choice for the distribution and use of information by individuals, teams, organizations, and communities. Web sitesâ€”the collection of web pages that make up the World Wide Webâ€”are the fundamental means by which that information is retrieved and distributed. Understanding the factors that impact the complexity of a web site is a key step toward effective retrieval and distribution of information and its ultimate use in collaborative activity.This paper proposes three major dimensions of factors that impact the complexity of a web site: (1) cognition, (2) content, and (3) form. These three dimensions and their associated factors comprise how individuals perceive a web site, the content that is located at the site, and the manner in which the web site is constructed. A model and associated propositions are presented, and implications of this approach for research and practice are discussed. This multi-dimensional view of web site complexity provides a richer approach to understanding how complexity might be examined and, ultimately, reduced. This paper relates to collaborative work through individuals and their interaction with a web site. This interaction is, in fact, a communication between the individual using a web site and an individual, group, or organization responsible for the design of the web site. Additionally, the individual perspective is a necessary starting point for collaborative use between and among people.
Germonprez, Matt and Zigurs, Ilze, " Causal Factors for Web Site Complexity" (2008). All Sprouts Content. 48.