Proceedings of SIGSVC Workshop
This article defines a service as an architecture of processes, software and infrastructure elements for serving people. An architecture language therefore is a means to structure and analyze the values of service elements and the service as a whole. We provide a value-based perspective, which first includes a review of the concept of value in the context of service architectures for services. Here we conclude that multiple, even competing, values are at stake for different parts of a service. Second, the paper discusses a method for the valuation of a service using competing value constructs. We also demonstrate by a case how a formal architecture language can be used to calculate service values. Finally, the results are discussed and suggestions for further research are given.
Wijnhoven, Fons, " Service Elements Valuation Using an Enterprise Architecture Language" (2011). All Sprouts Content. 478.