Affiliated Organization

Proceedings of SIGSVC Workshop


In this explorative study, we investigate innovation practices and how ICT can support service innovation in a specific service sector, facility management (FM) services. More specifically, we are interested in how facility management services organizations develop their innovations and how can the role and significance of ICT in the FM service innovations be conceptualized. In the empirical setting of Danish FM organizations, we investigate how the organizations develop their innovation activities, what is the significance of information and communication technology in initiating and assisting innovation activities in the delivery of facilities management services, and how the strategic orientation of the organization is related to the innovation activities. Our results indicate a relationship between the strategic approach to innovations and the role of ICT as a tool in innovating FM service processes.