Case Western Reserve University, USA
Drawn upon Wittgensteinâ€™s theory of language games, we propose a pragmatic perspective of organizational communication, which unites research in media richness, sense-making, and conversation analysis. We conducted a comparative study of face-to-face versus computer-mediated reference transactions in an academic library and found that communicative context impacts the way people use language, and people consciously utilize linguistic signals to create a communicative context, especially a context of politeness.
Carlo, Jessica L. and Yoo, Youngjin, " Language Games in Computer-Mediated Communication" (2008). All Sprouts Content. 46.