Affiliated Organization

Indiana University, USA


This paper integrates the technology acceptance model (TAM) with constructs from collaboration technology research to present a model of collaboration technology use. Specifically, constructs in four sets of characteristics—technology, individual and group, task, and situational—drawn from various media choice theories are presented as determinants of the TAM constructs of perceived usefulness, perceived ease of use, and attitude toward using collaboration technology. The model was tested among 349 short message service (SMS) users in Finland. The model was largely supported, with the most significant findings being the effects of the four technology characteristics—social presence, media richness, immediacy, and concurrency—on the TAM constructs. In addition to making an important contribution by integrating two of the more dominant streams of information systems research, the model presented here is focused on a specific class of technology—i.e., collaboration technology—and, therefore, answers recent calls for developing models that deepen our understanding about the technology artifact.