Proceedings of SIGSVC Workshop
Theory building is not only underdeveloped in IT services management research, but in general in IS. Given the paradigm shift that comes from the development away from a networked economy towards a network economy, the lack of spending enough attention to theorizing in IS becomes even more obvious. In the light of other megatrends in IS research, such as the increasing professionalization and use of statistical methods and the exploitation of extremely large sets of data (often harvested from social media sites), we might lose interest in theorizing in the presence of the tremendous amount of available empirical data. In this position paper, the author advocates that services science researchers should focus on rigor and relevance in their research approaches.
Beck, Roman, " The Nature of IT Services from a Management and IS Research Point of View" (2010). All Sprouts Content. 420.