University of Groningen, Netherlands
The longitudinal research elaborated an ICT investment in a working process of medical doctors and their teams within the dutch social security.This research measured on T=0 the labor productivity of diverse actors within this working process and it calculated the cost of a specific service performed by the diverse actors within this working process.Then an ICT investment was implemented, making the working process more efficient and effective.After the introduction of the ICT investment, a measurementwas performed on T=1,resulting in higher labor productivity of diverse actors within the working process and a lower cost of a service performed by the diverse actors within this working process.The Dutch Ministry of the Interior and Kingdom Relations (INAXIS)sponsored this research.
Commandeur, Arnold, " The Relation between ICT Investments and Increasing Labor Productivity and Decreasing Cost per Service " (2010). All Sprouts Content. 254.