Systèmes d'Information et Management


Collective processes of organizational knowledge creation remain poorly explored. Yet efficient knowledge management has to focus on those processes as far as it aims at dealing with sustaining knowledge development and knowledge sharing rather than solely its memorization. In this paper, we present a comparative analysis of two processes of knowledge creation within a business intelligence unit. This analysis leads to a five stages model that can be used either as a descriptive or prescriptive tool for knowledge management.