Augmented reality (AR) is emerging as a next-generation interactive technology with the ability to display information in the immediate field of vision (i.e., near-eye display). This study investigates the interplay between information provision channels and information types on worker performance. A field experiment reveals that workers who follow instructions shown on AR glasses achieve higher work attentiveness and work performance than workers who receive this information on a mobile phone. Moreover, the effects of AR on work performance are moderated by information type. When the instructional information is highly dependent on the physical context, AR is more helpful in improving work performance. However, when the information is highly complex, the superiority of AR is weakened. This work contributes to the IS and HCI literature by revealing the value of AR in industrial organizations, and the boundary conditions for which AR affects worker performance.
Zhu, Runge; Yi, Cheng; and Li, Ting, "Where to Display What? Using AR to Improve Work Performance" (2022). SIGHCI 2022 Proceedings. 3.