Technostress, defined as the “as stress that individuals experience due to their use of information systems (IS)” (Tarafdar, Cooper and Stich, 2019:2), investigates how and why IS use causes various demands on individuals. Research showed that while the experience of technostress can stimulate positive outcomes, it can also significantly harm users and organizations (Tarafdar et al., 2019). It is thus essential to comprehend how to design IS to prevent negative consequences and increase positive outcomes. To this end, research must understand what individual and technological factors influence the experience of technostress depending on the usage context. Like other emotions, technostress is part of a spectrum of interactions with other emotions or types of stress (Godbold, 2015). It is thus crucial to explore the nature and extent of the relationship between technostress and other forms of stress. As any human phenomenon, technostress is a multidimensional situation, complex, and situated (Godbold, 2015), hence requiring investigating what factors influence the intensity of the stressful event and the probability of adopting specific coping strategies, and what coping strategies lead to what neuropsychophysiological and behavioral outcomes.
This systematic literature review aims to contribute to the advance of that knowledge by summarizing existing studies and examining: 1) approaches and measures used to evaluate technostress outcomes; 2) antecedents, factors, coping strategies, neuropsychophysiological and behavioral technostress outcomes identified in work-related mandatory and non-work-related voluntary technology usage context; 3) studies that have explored the interaction technostress and non-technological stress.
Korosec-Serfaty, Marion; Leger, Pierre-Majorique; and Sénécal, Sylvain, "Technostress in Work-Related and Non-Work-Related Usage Contexts: A Systematic Literature Review" (2020). SIGHCI 2020 Proceedings. 11.