Web-based systems are increasingly being used for decision support applications. However, few empirical studies examine the impact of web-based decision support systems (DSS). This experimental research looks at the various factors that impact decision-making in web-based DSS. Using a structural equation modeling (SEM) approach, the analysis reveals that information quality and system quality are the most important factors in developing an effective information system.
Chen, Lei and Lin, Chang, "DSS Interaction: A Simulation Experiment" (2009). SIGHCI 2009 Proceedings. 17.