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Business Analyst, Skills, Profile, Role


In Business Process Management understanding the profile and the role of the Business Analyst is important, because that professional helps an organization to identify risks and opportunities, avoids costs and realizes benefits in the business and its processes. But what are the skills required to work as a Business Analyst and the responsibilities of that role in an organization? This paper contributes to the debate on this issue, identifying and analyzing skills required, the key responsibilities of this role, through a survey carried out with Business Analysts, in the national context. From the perception of these professionals we obtained a set of the main competencies and responsibilities to act as Business Analyst and a mapping of the presence level of these skills and responsibilities in the current scenario.


This paper is in Portuguese (Análise do Perfil e do Papel do Analista de Negócios no Contexto Nacional)