Business Process Management (BPM), Organizational Culture, BPM Culture
Business Process Management (BPM) has become a powerful tool to increase the efficiency and effectiveness of services provided in public and private organizations. However, there is growing awareness that BPM requires a holistic view of the organization where the organizational culture is a critical success factor for the implementation of a BPM initiative. This article presents a case study that explores the values and cultural aspects of an organization that contribute as facilitators and barriers to the development of a BPM initiative.
Jatobá, Iveruska and Alves, Carina Frota, "How Organizational Culture influences BPM Evolution" (2015). Proceedings of the XI Brazilian Symposium on Information Systems (SBSI 2015). 3.