Abstract

IT managers bridge the gap between technology strategies and business goals, often operating environments of high uncertainty. This qualitative phenomenological study examines how IT managers manage uncertainty and anxiety, shaping their information-seeking and avoidance behaviors. Semi-structured interviews with twelve IT managers from diverse roles reveal strategies like proactive information seeking, collaboration, and communication to manage stress, alongside instances of information avoidance when overwhelmed. These behaviors reflect a balance between seeking and avoiding information, influenced by personal, organizational, and situational factors. The study highlights the interplay between cognitive and emotional responses in decision-making, offering practical insights for IT leadership and organizations. Emphasizing the importance of structured communication, psychological safety, and external support networks, the findings underscore strategies to enhance resilience and informed decision-making during crises.

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