The continued evolution of artificial intelligence (AI) presents new opportunities for businesses to improve performance through better decision making. Prior literature has emphasized the relationship between AI and decision making as structures contributing to improved decision quality. This paper proposes that knowledge is a critical construct in the decision-making process and that it is the combined interactions of AI, decision making, and knowledge management within decision support systems and processes that contribute to improved decision quality. This paper outlines research trends that have occurred over the years and where the conversations regarding AI, decision making, and knowledge converge. Proposed in this paper is a research framework to classify AI capabilities in the knowledge creation process to further our understanding of these critical linkages.
McWilliams, Denise, "Artificial Intelligence, Decision Making, and the Knowledge Creation Process" (2020). SAIS 2020 Proceedings. 34.