The continued evolution of artificial intelligence (AI) presents new opportunities for businesses to improve performance through better decision making. Prior literature has emphasized the relationship between AI and decision making as structures contributing to improved decision quality. This paper proposes that knowledge is a critical construct in the decision-making process and that it is the combined interactions of AI, decision making, and knowledge management within decision support systems and processes that contribute to improved decision quality. This paper outlines research trends that have occurred over the years and where the conversations regarding AI, decision making, and knowledge converge. Proposed in this paper is a research framework to classify AI capabilities in the knowledge creation process to further our understanding of these critical linkages.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.