The Internet of Things (IoT) technology has been successfully used in many different industries. However, research on IoT in the knowledge management (KM) field is still scarce. Current knowledge management system (KMS) is not optimally designed to support real-time decision-making because of the lack of real-time data. Studies on the impact of IoT on enterprise KM are still quite limited. It is important from the business and technical perspective to further research and examine the impact of IoT on KM. This paper presents a case study related to Progressive Corporation, one of the top five US car insurance companies, to explain how the capabilities offered by IoT benefits KMS while enhancing KM practices and innovation through collecting, analyzing, processing and distributing various data in real-time. Implications, limitations, and recommendations for further research on the impact of IoT on knowledge management systems and practices are also presented.
Li, Wenzhuo and Liu, Lixin, "Using 'IOT' To Enhance Knowledge Management: A Case Study From the Insurance Industry" (2020). SAIS 2020 Proceedings. 17.