The Internet of Things (IoT) technology has been successfully used in many different industries. However, research on IoT in the knowledge management (KM) field is still scarce. Current knowledge management system (KMS) is not optimally designed to support real-time decision-making because of the lack of real-time data. Studies on the impact of IoT on enterprise KM are still quite limited. It is important from the business and technical perspective to further research and examine the impact of IoT on KM. This paper presents a case study related to Progressive Corporation, one of the top five US car insurance companies, to explain how the capabilities offered by IoT benefits KMS while enhancing KM practices and innovation through collecting, analyzing, processing and distributing various data in real-time. Implications, limitations, and recommendations for further research on the impact of IoT on knowledge management systems and practices are also presented.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.