Abstract
When management mandates the use of a particular technology, that decision may be met with resistance. Potential resistance may be mitigated by both understanding the process of change (e.g., Cotter, 1996; Lewin, 1951) as well as better managing changes through tactics such as enlisting support from top management, gaining greater stakeholder involvement, and establishing stern consequences for non-compliance. Despite these efforts, wholehearted acceptance of a mandated technology by management may never be realized. The objective of this research-in-progress is to examine whether mandates evolve over time and posit the factors that influence mandates as a way to identify additional means to address potential resistance. Evidence of possible influences is identified through interview results from Thailand and plans for future research are discussed.
Recommended Citation
Jarupathirun, Suprasith; Ciganek, Andrew P.; Srisuksai, Rattanakorn; and Krachong, Sureeporn, "Open Source Backlash: Software Usage in a Mandatory Context" (2010). SAIS 2010 Proceedings. 20.
https://aisel.aisnet.org/sais2010/20