Conspectus of IT services management for faculty and students of business, science, and technology. The tutorial provides a comprehensive study of IT services management for faculty and students of management, technology, and management information systems. The tutorial covers the IT service lifecycles and IT service management best practices based on the certified ITIL protocol. The tutorial also integrates IT service technology with information systems and presents an advanced look into innovation, design, and governance.
Katzan Jr., Harry, "Tutorial: IT Services Management " (2008). SAIS 2008 Proceedings. 7.