Natural disasters, terrorist acts, large-scale accidents, and cyber attacks all have the potential to cause a catastrophic loss of information technology systems and infrastructure. In the event of such an outage, it is vital for organizations to ensure their business processes which are vital to the mission and survival of the organization, continue. No matter what contingency planning process is used, the ultimate success of a contingency recover depends on the personnel implementing those plans and procedures. In this paper, we examine existing guidance on contingency planning, review the contingency planning process, and highlight the importance of individuals in assuring the success of contingency operations.