This paper is an analysis of e-commerce at United Parcel Service (NYSE: UPS). The paper begins with a general overview of the company’s IT environment to establish awareness of the size and complexity of this corporation. The analysis includes a macro level breakdown of the technology infrastructure of UPS ranging from the amount of data centers the company has, to the amount of PCs currently in operation. The study also more closely analyzes the software and database structure of UPS. Furthermore, an analysis of the company’s E-commerce activities was conducted and includes an interview with Tom Creech, the North Florida District E-commerce manager at UPS. Finally, research was conducted to evaluate the emerging technologies that UPS will soon be implementing and should be employing in the future to support the business strategy and maintain its competitive edge.
Dudley, Brian William; Holt, Sean; Larsen, Tim; and Stockton, Chris, "An Analysis of the Effectiveness of E-Commerce at United Parcel Service " (2005). SAIS 2005 Proceedings. 53.