Though business processes have been a topic of constant attention to the organization in this decade, the term “Business Process” is understood and interpreted by people differently. This difference in understanding and interpretation is presenting difficulties for organizations to learn from business processes of other organizations or functions. Based on existing literature, this study attempts to identify and demonstrate the common design attributes and performance various business processes share. The common design attributes are identified as process context, process sub parts, process interaction and process management. The common performance measures are classified into higher level measures as process efficiency, process effectiveness and process flexibility. These attributes and outcomes can be used to compare various business processes and thus enable learning from one business process to another.
Kasi, Vijay and Tang, Xinlin, "Design Attributes and Performance Outcomes: A Framework for Comparing Business Processes " (2005). SAIS 2005 Proceedings. 42.