One of the most persistent concerns for CIO’s is the gap in understanding between the CIO’s and top management. This gap in understanding can be closed by having the CIO take on the role of educator to the TMT, bringing the understanding of IS by the TMT to a higher level. The educational roles of facilitator and mentor are specifically looked at to address how the CIO can most effectively handle the constructing or maintenance of mental models.
Kadlec, Chris, "Educator Roles of the CIO" (2004). SAIS 2004 Proceedings. 32.