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RELCASI

DOI

10.17705/1relc.00003

Abstract

El presente estudio trata acerca de los aspectos relativos a la administración de los departamentos de TI en una organización, generando una herramienta que permitirá explorar su grado de madurez. El estudio está enfocado en los procesos de las áreas de Administración y Evaluación de TI, tomando como caso particular el estado de Aguascalientes, México. La evaluación se realizó mediante un análisis de factores, el cual arrojó un total de 12 factores; 6 utilizables (Satisfacción del Usuario, Portafolio de Aplicaciones, Capital Humano, Estructura Organizacional, Modelo de Calidad, Recursos Financieros) y 3 que debieron ser eliminados. Además, se efectuó un análisis de confiabilidad usando el Alfa de Cronbach.

The present study explores the management aspects related to the organizations’ IT departments developing a tool that allows its maturity level measurement. Our study focuses on the processes related to the Management and Evaluation of IT. It was conducted in Aguascalientes, Mexico as a case study. The evaluation was made using a factor analysis approach, which produced a set of 12 factors; 6 usable (User Satisfaction, Applications Portfolio, Human Capital, Organization Structure, Quality Model, Financial Resources) and 3 that have to be eliminated. An additional reliability analysis using Cronbach Alpha was also performed.

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