Paper Type
Complete
Paper Number
PACIS2026-1599
Description
Health Information Systems (HIS) have become critical infrastructure for improving healthcare delivery, particularly in developing countries. However, persistent digital disruptions such as unreliable connectivity, system failures, and limited technical support often threaten the continuous use of these systems by healthcare workers. While prior research has largely focused on initial adoption of HIS, evidence on the resilience mechanisms that enable sustained use under disruption remains fragmented across health, nursing, and information systems literatures. This study addresses this gap by synthesizing digital resilience factors that support healthcare workers’ continued use of HIS. Through a systematic literature review, 34 relevant studies were analyzed. From 82 initial codes, we derive 10 consolidated factors organized at three levels: personal capacity, organizational support, and technological factors and map each factor to the resilience capacity it primarily supports. The study contributes a multi-level perspective for strengthening resilient digital health systems and identifies gaps for future research.
Recommended Citation
Issah, Mudasir and Adam, Prof. Ibrahim Osman, "From Disruptions to Adaptation: A Systematic Literature Review of Digital Resilience Factors for Healthcare Workers' Continued Use of Health Information Systems" (2026). PACIS 2026 Proceedings. 27.
https://aisel.aisnet.org/pacis2026/ishealthcare/ishealthcare/27
From Disruptions to Adaptation: A Systematic Literature Review of Digital Resilience Factors for Healthcare Workers' Continued Use of Health Information Systems
Health Information Systems (HIS) have become critical infrastructure for improving healthcare delivery, particularly in developing countries. However, persistent digital disruptions such as unreliable connectivity, system failures, and limited technical support often threaten the continuous use of these systems by healthcare workers. While prior research has largely focused on initial adoption of HIS, evidence on the resilience mechanisms that enable sustained use under disruption remains fragmented across health, nursing, and information systems literatures. This study addresses this gap by synthesizing digital resilience factors that support healthcare workers’ continued use of HIS. Through a systematic literature review, 34 relevant studies were analyzed. From 82 initial codes, we derive 10 consolidated factors organized at three levels: personal capacity, organizational support, and technological factors and map each factor to the resilience capacity it primarily supports. The study contributes a multi-level perspective for strengthening resilient digital health systems and identifies gaps for future research.
Comments
14-Healthcare