Paper Type
Complete
Paper Number
PACIS2025-1540
Description
Poor mental health outcomes following traumatic injury are a pressing issue for personal injury compensation schemes. People who develop a mental health disorder port-injury, experience increased levels of disability, delayed return to work and reduced quality of life. Pathways to provide early psychological support following injury are critically needed. Digital programs may offer an accessible and scalable approach to meet this need. This paper reports the difficulty experienced in recruiting injured people to a trial of a digital mental health support program delivered by an embodied conversational agent. Using the non-adoption, abandonment, and challenges to scale-up, spread and sustainability of technology (NASSS Framework), complexity within compensation settings that require further investigation are identified. Specifically, aspects of consumer trust, knowledge of digital mental health programs and understanding the administrative burden of claim navigation will assist to uncover opportunities to promote greater acceptance of digital mental health programs post-injury.
Recommended Citation
Hopman, Katherine and Richards, Deborah, "Understanding Barriers and Facilitators to Delivering Early Digital Mental Health Support Following Traumatic Injury" (2025). PACIS 2025 Proceedings. 5.
https://aisel.aisnet.org/pacis2025/ishealthcare/ishealthcare/5
Understanding Barriers and Facilitators to Delivering Early Digital Mental Health Support Following Traumatic Injury
Poor mental health outcomes following traumatic injury are a pressing issue for personal injury compensation schemes. People who develop a mental health disorder port-injury, experience increased levels of disability, delayed return to work and reduced quality of life. Pathways to provide early psychological support following injury are critically needed. Digital programs may offer an accessible and scalable approach to meet this need. This paper reports the difficulty experienced in recruiting injured people to a trial of a digital mental health support program delivered by an embodied conversational agent. Using the non-adoption, abandonment, and challenges to scale-up, spread and sustainability of technology (NASSS Framework), complexity within compensation settings that require further investigation are identified. Specifically, aspects of consumer trust, knowledge of digital mental health programs and understanding the administrative burden of claim navigation will assist to uncover opportunities to promote greater acceptance of digital mental health programs post-injury.
Comments
Healthcare