Paper Type
Short
Paper Number
PACIS2025-1731
Description
With the application of expectance disconfirmation theory, this study focuses on the six barriers in predicting users’ resistance behaviors towards government-led smart travel applications. With the fuzzy set qualitative comparative analysis (fsQCA) approach, diverse configurational models have been shown to impact the three different resistance behaviors (postpone, oppose, reject). Ultimately, the current impact was distinguished into two groups based on their level of personal innovativeness (low vs high). Results showed that users with low innovativeness generated identical models towards the three resistance behaviors. On the other hand, diverse and distinctive models have been presented for the three resistance behaviors of the high innovativeness group.
Recommended Citation
Chung, Chanho; Park, Minjeong; and Chung, Namho, "User Resistance Behaviors Towards Smart Tourism Applications: A Configurational Model Approach" (2025). PACIS 2025 Proceedings. 6.
https://aisel.aisnet.org/pacis2025/is_adoption/is_adoption/6
User Resistance Behaviors Towards Smart Tourism Applications: A Configurational Model Approach
With the application of expectance disconfirmation theory, this study focuses on the six barriers in predicting users’ resistance behaviors towards government-led smart travel applications. With the fuzzy set qualitative comparative analysis (fsQCA) approach, diverse configurational models have been shown to impact the three different resistance behaviors (postpone, oppose, reject). Ultimately, the current impact was distinguished into two groups based on their level of personal innovativeness (low vs high). Results showed that users with low innovativeness generated identical models towards the three resistance behaviors. On the other hand, diverse and distinctive models have been presented for the three resistance behaviors of the high innovativeness group.
Comments
Innovation