Paper Type
Complete
Paper Number
PACIS2025-1529
Description
This paper presents a scoping review of technology-enabled coping as a mechanism for managing work stress in digitalized workplaces. Drawing on literature from Information Systems, psychology, and related fields, we explore how innovative digital tools not only contribute to stress but also empower employees to alleviate it. Anchored in Adaptive Structuration Theory for Individuals (ASTI), we develop a framework that identifies three core dimensions, which we describe in detail: work stressors, enablers and barriers of technology-enabled coping, and outcomes of technology-enabled coping. Our findings reveal that technologies such as remote work platforms and AI-driven communication tools enable personalized coping strategies that improve employee well-being. This review offers theoretical insights and practical guidelines for leveraging digital innovations to foster supportive, resilient work environments.
Recommended Citation
Zheng, Qi and Saigot, Maylis, "Managing Work Stress in Digitalized Workplaces: A Scoping Review of Technology-Enabled Coping" (2025). PACIS 2025 Proceedings. 10.
https://aisel.aisnet.org/pacis2025/is_adoption/is_adoption/10
Managing Work Stress in Digitalized Workplaces: A Scoping Review of Technology-Enabled Coping
This paper presents a scoping review of technology-enabled coping as a mechanism for managing work stress in digitalized workplaces. Drawing on literature from Information Systems, psychology, and related fields, we explore how innovative digital tools not only contribute to stress but also empower employees to alleviate it. Anchored in Adaptive Structuration Theory for Individuals (ASTI), we develop a framework that identifies three core dimensions, which we describe in detail: work stressors, enablers and barriers of technology-enabled coping, and outcomes of technology-enabled coping. Our findings reveal that technologies such as remote work platforms and AI-driven communication tools enable personalized coping strategies that improve employee well-being. This review offers theoretical insights and practical guidelines for leveraging digital innovations to foster supportive, resilient work environments.
Comments
Innovation