Paper Type
Complete
Paper Number
PACIS2025-1729
Description
Urbanization requires the development of smart cities. Smart cities are communities that consist of citizens and other smart city stakeholders who cooperate and collaborate. Despite familiar challenges smart city stakeholders often operate in silos, since finding partners is time-consuming, and they struggle to communicate their core business, needs, and challenges effectively. Grounded in social exchange theory, this paper addresses the lack of systematic assessment scales that provide a quick overview of key strengths and weaknesses as an initial starting point for cooperation. Using the design science research approach, we developed a short self-assessment scale that consists of 15 items in five dimensions: (1) value proposition, (2) challenges, (3) smartness, (4) stakeholder awareness, and (5) data integration. Our study contributes to smart city research by reducing ecosystem fragmentation and fostering cross-sector cooperation. It offers valuable insights for introducing a practical and time-efficient instrument designed to facilitate cooperation among smart city stakeholders.
Recommended Citation
Hesse, Annika; Rogalla, Alexander; van der Valk, Hendrik; and Hensellek, Simon, "Bridging Silos in Smart Cities: A Short Self-Assessment Scale for Identifying Synergistic Partnerships" (2025). PACIS 2025 Proceedings. 4.
https://aisel.aisnet.org/pacis2025/iot_smartcity/iot_smartcity/4
Bridging Silos in Smart Cities: A Short Self-Assessment Scale for Identifying Synergistic Partnerships
Urbanization requires the development of smart cities. Smart cities are communities that consist of citizens and other smart city stakeholders who cooperate and collaborate. Despite familiar challenges smart city stakeholders often operate in silos, since finding partners is time-consuming, and they struggle to communicate their core business, needs, and challenges effectively. Grounded in social exchange theory, this paper addresses the lack of systematic assessment scales that provide a quick overview of key strengths and weaknesses as an initial starting point for cooperation. Using the design science research approach, we developed a short self-assessment scale that consists of 15 items in five dimensions: (1) value proposition, (2) challenges, (3) smartness, (4) stakeholder awareness, and (5) data integration. Our study contributes to smart city research by reducing ecosystem fragmentation and fostering cross-sector cooperation. It offers valuable insights for introducing a practical and time-efficient instrument designed to facilitate cooperation among smart city stakeholders.
Comments
IoT