Paper Type
Short
Paper Number
PACIS2025-1270
Description
Digital inclusion research highlights the role of technology in reducing barriers for persons with disabilities (PWDs). However, little is known about how organizations systematically implement technology-driven disability inclusion strategies. This study examines SG Enable as a case of technology-enabled disability inclusion, demonstrating how dynamic capabilities drive digital accessibility, employment facilitation, and policy integration. We identify challenges faced by PWDs, including accessibility gaps in services and infrastructure, and explore how organizations respond to evolving expectations. The case study follows SG Enable’s evolution through three phases: where it unified fragmented services; leeraging partnerships to drive accessibility; and embedding inclusion into national policies. This research contributes to information systems (IS) literature by extending work on digital inclusion, applying dynamic capabilities to social innovation, and proposing a policy-driven IS model for disability inclusion. The study offers insights for policymakers, businesses, and NGOs, presenting a framework to drive long-term accessibility, integration and inclusion for PWDs.
Recommended Citation
Tan, Felix and Zhuang, Kuansong Victor, "Technology-Enabled Inclusion: A Dynamic Capabilities Perspective on SG Enable’s Disability Inclusion Efforts in Singapore" (2025). PACIS 2025 Proceedings. 3.
https://aisel.aisnet.org/pacis2025/conftrack/conftrack/3
Technology-Enabled Inclusion: A Dynamic Capabilities Perspective on SG Enable’s Disability Inclusion Efforts in Singapore
Digital inclusion research highlights the role of technology in reducing barriers for persons with disabilities (PWDs). However, little is known about how organizations systematically implement technology-driven disability inclusion strategies. This study examines SG Enable as a case of technology-enabled disability inclusion, demonstrating how dynamic capabilities drive digital accessibility, employment facilitation, and policy integration. We identify challenges faced by PWDs, including accessibility gaps in services and infrastructure, and explore how organizations respond to evolving expectations. The case study follows SG Enable’s evolution through three phases: where it unified fragmented services; leeraging partnerships to drive accessibility; and embedding inclusion into national policies. This research contributes to information systems (IS) literature by extending work on digital inclusion, applying dynamic capabilities to social innovation, and proposing a policy-driven IS model for disability inclusion. The study offers insights for policymakers, businesses, and NGOs, presenting a framework to drive long-term accessibility, integration and inclusion for PWDs.
Comments
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