Paper Type
Short
Paper Number
PACIS2025-1624
Description
Artificial intelligence is reshaping work and social interactions, making digital inclusion more critical than ever, particularly in its impact on social engagement and job performance. While digital inclusion has been widely examined in the literature, there is a lack of understanding on conceptualizing and operationalizing perceived digital inclusion at work. Existing measures mainly focus on infrastructure, access, and digital skills, which overlook how individuals perceive their own inclusion in AI-driven digital ecosystems. This study introduces perceived digital inclusion at work as a distinct construct and develops a measurement scale to assess individuals' subjective experiences of digital inclusion in the work context. Our findings provide actionable insights for promoting equitable digital inclusion in the workplace and enhancing AI adoption. The validated perceived digital inclusion scale contributes to the advancement of digital inclusion research, providing policymakers, organizations, and scholars with a rigorous instrument to guide future digital inclusion strategies, policies, and interventions.
Recommended Citation
Wong, Randy and Brooks, Jade Wendy, "Perceived digital inclusion at work: Conceptualization and measurement" (2025). PACIS 2025 Proceedings. 1.
https://aisel.aisnet.org/pacis2025/conftrack/conftrack/1
Perceived digital inclusion at work: Conceptualization and measurement
Artificial intelligence is reshaping work and social interactions, making digital inclusion more critical than ever, particularly in its impact on social engagement and job performance. While digital inclusion has been widely examined in the literature, there is a lack of understanding on conceptualizing and operationalizing perceived digital inclusion at work. Existing measures mainly focus on infrastructure, access, and digital skills, which overlook how individuals perceive their own inclusion in AI-driven digital ecosystems. This study introduces perceived digital inclusion at work as a distinct construct and develops a measurement scale to assess individuals' subjective experiences of digital inclusion in the work context. Our findings provide actionable insights for promoting equitable digital inclusion in the workplace and enhancing AI adoption. The validated perceived digital inclusion scale contributes to the advancement of digital inclusion research, providing policymakers, organizations, and scholars with a rigorous instrument to guide future digital inclusion strategies, policies, and interventions.
Comments
Diversity