Paper Type

Complete

Paper Number

1859

Description

Despite its remarkable capacity and potential, ChatGPT has limitations regarding information credibility. To mitigate these limitations, individuals often resort to verification behavior. However, studies on verification behavior among ChatGPT users are scarce. This study aims to explore the relationship between perceived credibility and verification behavior in the context of ChatGPT. We examine the nonlinear effect of perceived credibility on verification behavior and the moderating role of social cues. A field survey with 208 subjects was conducted to test those relationships. The results show that social cues moderate the nonlinear relationship between perceived credibility and verification, showing an inverted U-shaped pattern when social cues are lacking, and a less significant relationship when social cues are abundant.

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Jul 2nd, 12:00 AM

Understanding Nonlinear Relationship between User Verification Behavior and Perceived Credibility in ChatGPT: A Moderating Role of Social Cues

Despite its remarkable capacity and potential, ChatGPT has limitations regarding information credibility. To mitigate these limitations, individuals often resort to verification behavior. However, studies on verification behavior among ChatGPT users are scarce. This study aims to explore the relationship between perceived credibility and verification behavior in the context of ChatGPT. We examine the nonlinear effect of perceived credibility on verification behavior and the moderating role of social cues. A field survey with 208 subjects was conducted to test those relationships. The results show that social cues moderate the nonlinear relationship between perceived credibility and verification, showing an inverted U-shaped pattern when social cues are lacking, and a less significant relationship when social cues are abundant.

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