Paper Type
Complete
Paper Number
1859
Description
Despite its remarkable capacity and potential, ChatGPT has limitations regarding information credibility. To mitigate these limitations, individuals often resort to verification behavior. However, studies on verification behavior among ChatGPT users are scarce. This study aims to explore the relationship between perceived credibility and verification behavior in the context of ChatGPT. We examine the nonlinear effect of perceived credibility on verification behavior and the moderating role of social cues. A field survey with 208 subjects was conducted to test those relationships. The results show that social cues moderate the nonlinear relationship between perceived credibility and verification, showing an inverted U-shaped pattern when social cues are lacking, and a less significant relationship when social cues are abundant.
Recommended Citation
Liang, Lufei; Yang, Bo; and Sun, Yongqiang, "Understanding Nonlinear Relationship between User Verification Behavior and Perceived Credibility in ChatGPT: A Moderating Role of Social Cues" (2024). PACIS 2024 Proceedings. 14.
https://aisel.aisnet.org/pacis2024/track13_hcinteract/track13_hcinteract/14
Understanding Nonlinear Relationship between User Verification Behavior and Perceived Credibility in ChatGPT: A Moderating Role of Social Cues
Despite its remarkable capacity and potential, ChatGPT has limitations regarding information credibility. To mitigate these limitations, individuals often resort to verification behavior. However, studies on verification behavior among ChatGPT users are scarce. This study aims to explore the relationship between perceived credibility and verification behavior in the context of ChatGPT. We examine the nonlinear effect of perceived credibility on verification behavior and the moderating role of social cues. A field survey with 208 subjects was conducted to test those relationships. The results show that social cues moderate the nonlinear relationship between perceived credibility and verification, showing an inverted U-shaped pattern when social cues are lacking, and a less significant relationship when social cues are abundant.
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