Paper Type
Short
Paper Number
1586
Description
Driven by Industry 4.0 technologies, digital servitization has emerged as a paradigmatic change for manufacturers to transform traditional product-centric business models to a smart product-service system (PSS) to bring augmented value to customers. Although IoT-based digital platform ecosystems (DPEs) have been shown as a vital enabler for the scaling of digital service within smart PSS in terms of its modular IT infrastructure, we lack the knowledge on essential coordination mechanisms alongside such malleable infrastructure to ensure a smooth scaling process. To address this knowledge gap, we conducted an in-depth case study on SUPCON from an organizational ambidexterity perspective to explore the coordination mechanisms within DPEs in navigating the tension of exploiting existing capabilities while exploring new digital opportunities for scaling digital services. The study will enrich theoretical understandings of the enabling role of DPEs in digital servitization and offer practical implications in the manufacturing industry.
Recommended Citation
Chen, Dongdi; Hsu, Carol; Ng, Evelyn; Tan, Barney; and Yu, Jie (Joseph), "Ambidextrous Scaling through an IoT Platform Ecosystem" (2024). PACIS 2024 Proceedings. 1.
https://aisel.aisnet.org/pacis2024/track05_dibusmod/track05_dibusmod/1
Ambidextrous Scaling through an IoT Platform Ecosystem
Driven by Industry 4.0 technologies, digital servitization has emerged as a paradigmatic change for manufacturers to transform traditional product-centric business models to a smart product-service system (PSS) to bring augmented value to customers. Although IoT-based digital platform ecosystems (DPEs) have been shown as a vital enabler for the scaling of digital service within smart PSS in terms of its modular IT infrastructure, we lack the knowledge on essential coordination mechanisms alongside such malleable infrastructure to ensure a smooth scaling process. To address this knowledge gap, we conducted an in-depth case study on SUPCON from an organizational ambidexterity perspective to explore the coordination mechanisms within DPEs in navigating the tension of exploiting existing capabilities while exploring new digital opportunities for scaling digital services. The study will enrich theoretical understandings of the enabling role of DPEs in digital servitization and offer practical implications in the manufacturing industry.
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