Last mile connectivity is crucial in transporting people from a transportation hub to a final destination. Autonomous last-mile service (ALMS) is one of the latest solutions for this problem, offering on-demand transportation connecting to the primary transportation method and operated automatically. However, the implementation of ALMS poses several challenges. Trust is an essential factor in enabling users to overcome their concerns about risk and uncertainty. Although trust can be developed towards various entities, existing studies have only explored trust in autonomous vehicles, without addressing overall trust in the ALMS. Additionally, ALMS is a sophisticated social-technological service, consisting of multiple components that could lead to different trust bases. Our research aims to identify the factors influencing trust in ALMS and identify ways to promote trust and overcome potential obstacles to adoption.


Paper Number 1206; Track Service; Short Paper


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