Diabetes is a prevalent global health challenge and managing it requires ongoing collaboration between patients and healthcare providers. Notably, the quality of the patient-provider relationship is a critical factor that impacts the adherence to and effectiveness of collaborative diabetes management interventions. Digital health technologies have transformed the collaborative diabetes management process, but the effectiveness of these technologies depends on their ability to foster a strong patient-provider relationship. In this ongoing interpretive and exploratory research, we investigate how the use of technology and its features facilitates patient-provider working alliance in diabetes management, considering both the personal and collaborative dimensions. We will leverage the combined conceptual lens of working alliance model from psychology and information systems affordance theory to gain insights into this important topic.


Paper Number 1167; Track Healthcare; Short Paper


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