Online medical team service is a relatively new type of service offered by online healthcare consultation (OHC) platforms. This study explores the impacts of offline and online collective social capital on medical team performance. Furthermore, we examine three types of team diversity (i.e., separation, variety, and disparity) and investigate the moderating effect of team diversity on the relationship between social capital and team performance. We collected data from the most popular OHC platform in China, and 785 teams with 2750 physicians are included in the data set. The empirical findings indicate that: (1) offline and online collective social capital positively influence medical team performance; (2) separation strengthens the impact of offline collective social capital while weakens the impact of online collective social capital; (3) variety weakens the impact of offline collective social capital while strengthens the impact of online collective social capital. Key findings, implications, and limitations are also discussed.
Li, Qianyi; Liu, Libo; Yin, Chunxiao; Xiao, Yundan; and Yang, Jinbi, "Leveraging Collective Social Capital and Team Diversity to Promote Online Medical Team Performance" (2023). PACIS 2023 Proceedings. 162.
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