While the existing literature focusing on how organizations collaborate within ecosystems to overcome institutional logic conflicts and the information systems enabled inter-organizational cooperation, less is known on how information systems develop during crises and enable effective collaboration among stakeholders. Through an in-depth case study of Shenzhen Company H (pseudonym) platform ecosystem, we present an IT-enabled fresh produce supply process. Our findings reveal that this process unfolds across four dimensions - iterative IT tailoring, progressive system synergy, facilitative IT confluence, and user-attuned technological adaptation. Based on these dimensions, we propose an IT-enabled platform ecosystem orchestration mechanism in crisis situations. These mechanisms also offer practical implications not only for organizations' strategies when facing crises but also for the enhancement of their daily operational competence.


Paper Number 1508; Track Platforms; Complete Paper



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