Although the impacts of healthcare information technology (HIT) on care quality are widely studied, existing research presents mixed findings and little is known about its underlying mechanism. In this ongoing study, an insight is given from a process perspective. Based on the theory of swift and even flow (TSEF), we investigate how HIT use impacts the quality of care by affecting continuity of care and how such impacts depend on patient demand level. By using digital trace data from cerebrovascular disease inpatients from a hospital in China, we measure continuity of care and conduct an empirical test through econometric models. Our findings show that HIT will improve continuity of care, and then improve quality of care. And this effect is more pronounced at a high patient demand level. This study integrates and extends the literature, and provides guidance for managers to improve care and deliver the value of HIT efficiently.


Paper Number 1503; Track Healthcare; Short Paper


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