PACIS 2022 Proceedings

Paper Number

1088

Abstract

Central Bank Digital Currencies (CBDC) are increasingly being discussed in academia and by central banks, with first pilot projects tested worldwide. The European Central Bank (ECB) stated in a public consultation that privacy concerns are the most important aspect of a digital euro for individuals. This work addresses the important topic of understanding citizens ‘privacy concerns regarding the digital euro by being the first to explore what dimensions of privacy concerns citizens exhibit and which antecedents are associated with them. Using qualitative interviews with both experts and non-experts, an adapted framework on privacy concerns in a digital euro is evaluated. The findings demonstrate the importance of factors such as culture and demographics, with other antecedents and dimensions being less important. CBDC developers and banking institutions might build on the findings to assess which factors are important in the design of a CBDC to mitigate privacy concerns and foster usage.

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