PACIS 2021 Proceedings

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Exogenous shocks are sudden changes faced by organisations, such as new regulations, natural disasters, and terrorist attacks, which negatively impact on their activities. When shocks occur, firms with a high level of resilience can continue their activities with little disruption. One way of becoming more resilient is by using digital platforms, as they provide organisations with affordances that make them more adaptable. For example, digital sales platforms allow organisations to market their product to more customers. On the other hand, digital platforms may reduce firms to establish organisational rigidity, as it may be difficult to change organisational processes embedded in digital platforms. Using technology affordance theory, this research uses case studies to explore the impact of digital platforms on organisational resilience during exogenous shocks.



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