PACIS 2021 Proceedings

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Knowledge ambidexterity, a simultaneous process of knowledge exploration and exploitation is a vital component for the survival of an organization in volatile business environments. Small and medium-sized enterprises (SMEs) often face obstacles in achieving ambidexterity and managing knowledge. To achieve knowledge ambidexterity and improve the SMEs capabilities, we propose an artefact called “Knowledge Ambidexterity Framework” (KAF), which effectively utilizes Knowledge Management (KM) processes and the cloud platform. The KAF is underpinned by the theory of organizational ambidexterity to demonstrate how SMEs can explore and exploit knowledge simultaneously. This framework is operationalized using a cloud-based knowledge management system (KMS) powered by IBM Watson services. We adopt Design Science Research methodology to develop and evaluate the KAF. The initial KAF design is presented and its prototype KMS is built. Case study SMEs across different industries are recruited in India and UAE for the evaluation of the artefact.


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